Shipping policy

At Mochi Hill, we believe that great gear is worth the wait. Our accessories are not mass-produced in a factory; each piece is an original design, precision-crafted and hand-inspected in our studio to ensure it meets the highest standards for your photography journey.

1. Processing Time Since each item is meticulously crafted to order, please allow 3–5 business days for our team to prepare, inspect, and package your order. Quality is our top priority, and we appreciate your patience as we create something special for you.

2. Shipping Times We offer reliable shipping. Once your order is dispatched, the estimated delivery times are as follows:

·United States: 7–15 business days

Please note: Delivery times are estimates and may vary slightly due to local courier schedules or customs processing.

3. Order Tracking As soon as your package is on its way, you will receive a shipping confirmation email with a tracking number. You can monitor your package's progress directly through the link provided in the email.

4. Customs, Duties, and Taxes For international orders, please be aware that customers are responsible for any customs fees, import duties, or taxes that may be applied by your local government. These charges are not included in our shipping rates. However, most small orders (under $800 for the US) typically do not incur additional customs fees.

5. Shipping Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Damaged or Lost Packages If your order arrives damaged or if you have concerns about a delayed delivery, please contact us immediately at hello.mochihill@gmail.com. We are committed to making it right for you.